MANAGE SERVICE AGENTS     PROTECT PROFITS            SAFEGUARD THE BRAND     REDUCE RETURNS

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Resolve - The One Stop Solution

 

 Established in 1994 by a group of Technical Advisors attached to   the test labs of Boots plc.

  This team was responsible for reducing losses associated with   returned products, quality surveillance, product inspection, and   after sales service standards.

 

 Over a 5 year period this strategy of profit protection reduced   returns levels from £88 million per annum to £39 million, and   enabled improved margins to be agreed.

 Producing a win- win situation for the retailer and suppliers.

 

 Resolve continue to produce substancial savings for major retailers   and suppliers.

 

 Bottom Line Savings in the DIY sector alone exceed £15   million.  

 

 Value Of Returns - £88 million p.a.

 

 Handling Returns - £7.5 million

 

 Damaged In Transit - £2.7 million

 

 £4.2 million of Returns Destroyed

 

 Cost Of Reissuing 100% Stock - £1.6   million

 

 50% Of Returns Had No Manufacturing   Defect

 

 To recover the costs of returns one   client needed to make an extra £100  million of sales p.a.

What One Retailer Didn’t Know About Returns