Registered in England - Company Reg. No. 3254270 Copyright © 1995 Resolve TTS Ltd
Resolve - The One Stop Solution
Established in 1994 by a group of Technical Advisors attached to the test labs of Boots plc.
This team was responsible for reducing losses associated with returned products, quality surveillance, product inspection, and after sales service standards.
Over a 5 year period this strategy of profit protection reduced returns levels from £88 million per annum to £39 million, and enabled improved margins to be agreed.
Producing a win- win situation for the retailer and suppliers.
Resolve continue to produce substancial savings for major retailers and suppliers.
Bottom Line Savings in the DIY sector alone exceed £15 million.
Value Of Returns - £88 million p.a.
Handling Returns - £7.5 million
Damaged In Transit - £2.7 million
£4.2 million of Returns Destroyed
Cost Of Reissuing 100% Stock - £1.6 million
50% Of Returns Had No Manufacturing Defect
To recover the costs of returns one client needed to make an extra £100 million of sales p.a.
What One Retailer Didn’t Know About Returns